Privacy Policy

Who we are

Nigel Peirce Digital (Websites, Systems & Automation) provides website development, software development, business systems, automation, consulting and digital services. to small businesses, mainly in Frome, Somerset and the South West.

For the purposes of UK data protection law, Nigel Peirce Digital is the data controller for personal information collected through this website and during normal business enquiries.

Information we collect

We may collect and process the following types of information:

• Contact details — such as your name, business name, email address and phone number.
• Enquiry information — the content of messages you send via our contact form, email or phone calls about a project or service.
• Project information — details you share when discussing or delivering website, software, automation or business systems work.
• Technical information — basic server and security logs created when you visit the website (for example IP address, browser type and pages viewed).
• Analytics information — if website analytics are enabled in future, we may collect aggregated usage data to understand how the site is used. We will update this policy if that changes.

We do not intentionally collect special category data through this website.

Contact form submissions

When you submit our contact form, we collect the details you enter — typically your name, business name, email address, phone number, message, budget range and preferred contact method.

Form submissions are sent by email using Resend, a third-party email delivery service. We use this information to read and respond to your enquiry.

Email communications

If you email us directly, we will keep the correspondence needed to respond to your enquiry and, where relevant, to manage a project or ongoing support relationship.

Phone enquiries

If you call us, we may make brief notes about your enquiry so we can follow up accurately. We do not routinely record phone calls unless we agree that with you in advance.

Project enquiries and client work

If you become a client, we may need additional information to scope, deliver and support website development, software development, business systems or automation projects. This might include access credentials, business content, branding materials or technical requirements you choose to share.

We only ask for information that is reasonably necessary for the work discussed.

Website analytics

At present, this website does not use third-party analytics tools such as Google Analytics. Basic hosting logs may still be created by our hosting provider for security and performance purposes.

If we enable analytics in future, we will update this policy and, where required, ask for consent before using non-essential tracking cookies.

Cookies

This website is designed to work without non-essential cookies. Your browser may store strictly necessary technical cookies or local data required for basic site functionality and security.

If we introduce optional cookies in future (for example analytics or embedded content), we will explain what they do and how you can manage them.

How we use your information

We use personal information to:

• Respond to enquiries and arrange conversations about potential work
• Provide quotations, proposals and contracted services
• Deliver website, software, automation and consulting projects
• Provide support, maintenance and reasonable follow-up communication
• Maintain business records where necessary
• Keep the website secure and functioning properly
• Meet legal, tax or regulatory obligations where applicable

We do not sell your personal information.

How information is stored

Information is stored on secure systems used for normal business operations. This may include email accounts, project files, cloud services and business records held on computers or backed-up storage used by Nigel Peirce Digital.

Our website is hosted on Vercel. Contact form messages are transmitted through Resend before arriving in our inbox.

How long we keep information

We keep information only for as long as reasonably necessary for the purposes described in this policy.

• General enquiries — usually up to 12 months if no project proceeds, unless you ask us to delete it sooner.
• Client project records — for the duration of the project and a reasonable period afterwards for support, warranty and business record purposes (often up to 6 years where relevant for business records).
• Server logs — retained according to our hosting provider's standard retention periods.

Third-party service providers

We use trusted third-party providers to operate the website and communicate with you, including:

• Vercel — website hosting and infrastructure
• Resend — delivery of contact form emails

These providers process information on our behalf to deliver their services. Where they act as processors, we use them in line with applicable data protection requirements. Some providers may process data outside the UK; where that happens, appropriate safeguards are expected to be in place.

Your rights

Under UK data protection law, you may have the right to:

• Access — ask for a copy of the personal information we hold about you
• Correction — ask us to correct inaccurate information
• Deletion — ask us to delete information in certain circumstances
• Restriction — ask us to restrict processing in certain circumstances
• Objection — object to certain processing based on legitimate interests
• Complaint — contact the Information Commissioner's Office (ICO) if you are concerned about how your data has been handled

To exercise your rights, please contact us using the details below. We may need to verify your identity before responding.

ICO website: ico.org.uk

Contact us about privacy

If you have a question about this policy or how we handle personal information, please get in touch:

You can also use our contact form.